“Petraveller was compassionate, understanding, and knew what they were talking about.”
Leila and her pretty Shetland Sheepdog Nala relocated from Sydney to Frankfurt, Germany. Leila talks to us about Nala and shares her international pet relocation experience.
Nala’s mum was Leila’s family dog and was closest to her growing up. Nala was from her last litter, and Leila adopted her when Nala was three months old in 2008.
Nala is shy but a tough cookie. Leila says fondly, “She will not leave my side. She will be calm and quiet until she notices the cues for a walk, run or playtime, when she gets very excited she might even bark a bit in the heat of the moment. Nala takes a while getting used to new people and might protect a pile of clothes or her food from someone while I am out. She would never hurt anyone.”
Leila is a German national and was moving back home to Frankfurt. Leaving Nala behind was not an option, even though it was a long journey. Like most pet parents, Leila was a little worried about putting her pet through the stress of travel.
Leila got in touch with Petraveller to assist her with the international pet transport. She says, “Petraveller’s flexibility and openness made it easy for me to stop looking for other pet transport providers. The conversations I had with the pet concierge were extremely reassuring. Not only did they take the time to get to know my pet Nala’s specific situation, but also took all my calls when I had follow-up questions. They replied promptly to my emails with utmost patience."
Leila adds, “When Nala made her journey to Germany, I was very concerned about the extreme bushfires all over Australia and the political instability in the Middle East. I had many unusual questions for the team, and they answered all my questions with patience and reassurance. Most of all, they understood the stress of sending a pet on a flight. Petraveller was compassionate, understanding, and they knew what they were talking about.”
Nala made it safely to Frankfurt, Germany. She is in love with her new home and is busy making new friends. Thank you, Leila, for trusting your precious Nala with us for her pet travel. We wish you good luck and sweet memories with Nala in Germany.